What should I do if my insurance company denies my claim in an unreasonable manner?
Paying for insurance just to learn that it won't pay when you need it is tremendously aggravating. But if you have a complaint with your insurance company, it's advisable to proceed with caution. This implies that you must explain why you believe your claim is valid when you file your complaint.

Verify the policy papers.
To support your claim and the grounds you believe it to be genuine, the first step is to review your insurance. Any language that is unclear or unduly complicated should be noted down. Underline the specific policy language that states that you are covered. Note any information that your supplier now claims you should have willingly supplied but that was not requested in the policy materials. Find any letters you may have sent informing your provider of a situation that may have changed and affected your insurance, such as moving.

Make a call to your insurance company.
The next step is to attempt to bargain with your insurance company to resolve the underlying problem that led to the rejection. You can offer to elaborate, for instance, if your provider denied your claim because you didn't supply enough details. You will need to file a formal complaint and adhere to the insurance company's complaints procedure if your insurance company is unwilling to bargain and you still believe your claim was unfairly denied.

What should I mention in my complaint?
If you decide to file a complaint in writing, be sure to include the date, your full name, your policy number, any documentation you have to back up your claim, and the primary grounds for your complaint. a detailed description of the actions you want the insurance company to take to make things right Before sending a letter, make sure to proofread it and check for any critical omissions. If you speak with your insurance provider on the phone, maintain a record of the date, time, person you spoke with, topics addressed, and, if applicable, agreements made.

What if my issue isn't handled correctly?
You can seek assistance from the Financial Ombudsman Service if you are dissatisfied with the response you received from your insurance provider or if you don't hear back within eight weeks. It can look into your complaint on your behalf. The assistance is unbiassed and uncharged. The FOS will support your complaint and can compel the insurance provider to make amends if it determines that the decision to deny your claim was improper.

Changing home insurance companies
By using Compare the Market, moving to a new provider may be as straightforward as possible. We'll assist you in comparing prices from a number of different reliable house insurance companies in the UK. Start now and let's see if you can save.

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